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In This Issue
First Quarter 2017
cover story
Back To The Basics
The Principles That Produce Profits

By Erica Shatzer

feature stories

Serve More To Sell More

Developing A Consumer Centric Culture In A Technology World

By Paul Schween

Sorry, Wrong Number

Why Tenants Should Sign New Leases For New Units

By David Lucas

The Legal Landscape

What Is An Administrative Fee?

By Scott Zucker

Chip Credit Cards

Retailers Grapple With Costly POS Upgrades

By Phillip M. Perry

Ensuring Protection

The Perks Of Tenant Insurance

By Stephanie Tharpe

In a Jamb

The Dos And Donts Of Door Maintenance

By Teresa Sedmak