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home Buyer Guide Products Association Industry Events Change Of Address Webinar
 
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In This Issue
Second Quarter 2017
cover story
Surviving Disasters
Prepare And Practice Your Plan

By Kerri Fivecoat-Campbell

 
feature stories

The Legal Landscape

Are Bidders At Auctions Safe From Liability?

By Scott Zucker


What Does The Customer Really Want?

10 Best Customer Service Techniques

By Nancy Friedman


Self-Storage And Social Media

It’s Happening With Or Without You

By Kerri Fivecoat-Campbell


Surplus Uncertainties

Handling Excess Lien Sale Proceeds

By Erica Shatzer


Say What?

Understanding The True Meaning Behind What Customers Tell Us (Or Don’t)

By Kate Zabriskie