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In This Issue
Fourth Quarter 2016
cover story
The Industry’s Finest
2016 Manager Of The Year

By Erica Shatzer

feature stories

Dealing With Customer Data

Understanding Security And The Risk Of Identity Theft

By Scott Zucker

Super-Size Your Sales

14 Selling Tips To Boost Proits

By Phillip M. Perry

Cultivating Compassion

We Can Make A Difference!

By Stephanie Tharpe

Give Your Career A Boost!

Six Training And Development Tips For Managers

By Jana Basler

Phone Etiquette

10 Tips for the 21st Century

By Joel Schwartz

The Keys To Upkeep

Recommendations For Truck Maintenance

By CJ Steen